Refund policy

30-day returns
You have 30 days from the day your order is delivered to request a return. The sack must be clean and in the condition you received it.

How to start a return
Email support@purrden.store with your order number and a short line about what went wrong. We reply within 24 hours on business days with the return instructions and address. Please do not send anything back before contacting us: returns sent without instructions cannot be processed.

Return shipping
If your order arrived damaged, faulty or wrong, we cover everything and send a replacement or a full refund, your choice. If you changed your mind, the return shipping cost is yours.

Damaged or faulty on arrival
Check your order when it arrives. If something is wrong, email us within 7 days with a photo and we will sort it out, usually without you having to send anything back.

Refunds
Once your return arrives and is checked, we email you to confirm. Approved refunds go back to your original payment method within 5-10 business days; your bank may take a few more days to show it.

EU customers
If you live in the European Union you also have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day window includes and extends that right.

Cancellations
We can cancel and fully refund any order that has not been dispatched yet. Email us as soon as possible; once the parcel is with the carrier, the return process above applies.

Extended Returns (+30 days)
If you added Extended Returns to your order, your return window is 60 days from delivery instead of 30. Everything else in this policy stays the same. The Extended Returns fee itself is not refundable once the order has shipped.

Questions: support@purrden.store